Ymobile – Website Privacy Notice
Notice version: 24th September 2024
Introduction:
www.ymobile.co.uk (our website) is provided by Y Corporation Limited (‘Ycorp’) (‘we’, ‘our’ or ‘us’), a company registered in England and Wales with company registration number 14232896 and with registered office at 1st Floor, Unit 27 Tileyard Road, London, N7 9AH. . Ymobile is a wholly owned and operated brand of Ycorp and is the UKs first eSIM only mobile network. We are the controller of personal data obtained via our website, meaning we are the organisation legally responsible for deciding how and for what purposes it is used.
Please read this Privacy Notice carefully as it contains important information on who we are and how and why we collect, store, use and share any information relating to you (your ‘personal data’) in connection with your use of our website. It also explains your rights in relation to your personal data and how to contact us or a relevant regulator in the event you have a complaint.
When we collect and use and personal data, which is about you, we are subject to the UK General Data Protection Regulation (UK GDPR).
Given the nature of our website, we do not expect to collect the personal data of anyone under 18 years old. If you are aware that any personal data of anyone under 18 years old has been shared with our website please let us know so that we can decide whether we should delete it.
This Privacy Notice is divided into the following sections:
- What this policy applies to
- Personal data we collect about you
- How your personal data is collected
- How and why we use your personal data
- Who we share your personal data with
- How long your personal data will be kept
- Transferring your personal data out of the UK
- Cookies
- Your rights
- Keeping your personal data secure
- How to complain
- Changes to this Privacy Notice
- How to contact us
1. What this policy applies to
This Privacy Notice relates to your use of our website only and explains what personal information we have about you, how we use it and how you can exercise your rights under data protection law.
2. Personal data we collect about you
The personal data we collect about you depends on the particular activities carried out through our website. We may collect and use the following personal data about you:
- your name, address and contact information, including email address and telephone number
- location data
- details of any information, feedback or other matters you give to us by phone, email, post or via social media
- your activities on, and use of, our website
- information about the services we provide to you
- your contact history
- information about how you use our website and technology systems
You must provide this personal data to use our website and the services on it.
We collect and use this personal data for the purposes described in the section ‘How and why we use your personal data’ below.
3. How your personal data is collected
We collect personal data from you:
- directly, when you enter or send us information, such as when you register your email with us to sign up for a Ymobile eSIM, contact us, or send us feedback, via our website, and
- indirectly, such as your browsing activity while on our website; we will usually collect information indirectly using the technologies explained in the section on ‘Cookies’ below
4. How and why we use your personal data
Under data protection law, we can only use your personal data if we have a proper reason, e.g.:
- where you have given consent
- to comply with our legal and regulatory obligations
- for the performance of a contract with you or to take steps at your request before entering into a contract, or
- for our legitimate interests or those of a third party
A legitimate interest is when we have a business or commercial reason to use your personal data, so long as this is not overridden by your own rights and interests.
The table below explains what we use your personal data for and why.
What we use your personal data for
Our reasons
Providing products and/or services to you
To perform our contract with you or to take steps at your request before entering into a contract
Website and operational improvements
For our legitimate interests, for example to monitor website performance to improve Ymobile’s ability to provide a better customer experience
To provide you with information regarding the services we provide to you
For our legitimate interests or to perform our contract with you, for example to provide you with updates that may impact how you engage with Ymobile
To provide you with recommendations and communications to you about things we think you may be interested in
Your consent, which you can update at any time
To respond to your questions or queries about our products or services
To comply with our legal and regulatory obligations;
To enforce Ymobile’s legal rights and comply with legal and regulatory obligations
Depending on the circumstances:
—to comply with our legal and regulatory obligations;
Or
—in other cases, for our legitimate interests, i.e. to protect our business, interests and rights.
To share your personal data with members of our group and third parties that will or may take control or ownership of some or all of our business (and professional advisors acting on our or their behalf) in connection with a significant corporate transaction or restructuring, including a merger, acquisition, asset sale, initial public offering or in the event of our insolvency
In such cases information will be anonymised where possible and only shared where necessary
Depending on the circumstances:
—to comply with our legal and regulatory obligations
Or
—in other cases, for our legitimate interests, for example to protect, realise or grow the value in our business and assets
5. Who we share your personal data with
We may need to share your personal information with third parties that we use to help us deliver our products and/or services to you, or that help us to run our business, for example website hosts or website analytics providers that we use to help us run our business.
We only allow those organisations to handle your personal data if we are satisfied they take appropriate measures to protect your personal data. We also impose contractual obligations on them to ensure they can only use your personal data to provide services to us and to you.
We may occasionally need to also share personal data with:
- our professional advisors (such as lawyers and other advisors), in which case the recipient of the information will be bound by confidentiality obligations and/or any personal information will be anonymised or statistical in nature;
- law enforcement agencies, courts, tribunals and regulatory bodies to comply with our legal and regulatory obligations; or
- other parties that have or may acquire control or ownership of our business (and our or their professional advisers) in connection with a significant corporate transaction or restructuring, including a merger, acquisition, asset sale, initial public offering or in the event of our insolvency—usually, information will be anonymised but this may not always be possible. The recipient of any of your personal data will be bound by confidentiality obligations.
6. How long your personal data will be kept
We will not keep your personal data for longer than we need it for the purpose for which it is used. Different retention periods apply for different types of personal data. In this case, we will only retain your data for as long as necessary to allow you to register for an eSIM and set up an account with us.
Further details on this are available, if you wish it, by contacting us using one of the means outlines in the ‘How to contact us’ section below.
7. Transferring your personal data out of the UK
We may transfer your personal data to third parties that carry out certain actions on our behalf. This may involve transferring personal data outside the UK to countries which have laws that do not provide the same level of data protection as the UK law. Whenever we transfer your personal data out of the UK to service providers, we ensure a similar degree of protection is afforded to it, which we will achieve by using the most appropriate data transfer mechanisms to transfer your personal data.
8. Cookies
A cookie is a small text file which is placed onto your device (e.g. computer, smartphone or other electronic device) when you use our website. We use cookies on our website. These help us recognise you and your device and store some information about your preferences or past actions.
For further information on cookies, our use of cookies, when we will request your consent before placing them and how to disable them, please see our Cookie Policy
9. Your rights
You generally have the following rights, which you can usually exercise free of charge:
Access to a copy of your personal data
The right to be provided with a copy of your personal data
A more detailed explanation of this right under UK law is available here
Correction (also known as rectification)
The right to require us to correct any mistakes in your personal data
A more detailed explanation of this right under UK law is available here
Erasure (also known as the right to be forgotten)
The right to require us to delete your information—in certain situations.
If you wish Ymobile to delete your account and any associated data, you can do so by emailing us on support@ymobile.co.uk, or by using the Support section in your app. You can find further information, and the step-by-step process to follow here
A more detailed explanation of this right is available here
Restriction of use
The right to require us to restrict use of your personal data in certain circumstances, e.g. if you contest the accuracy of the data
A more detailed explanation of this right under UK law is available here
Data portability
The right to receive the personal data you provided to us, in a structured, commonly used and machine-readable format and/or transmit that data to a third party—in certain situations
A more detailed explanation of this right under UK law is available here
To object to use
The right to object:
—at any time to your personal data being used for direct marketing (including profiling)
—in certain other situations to our continued use of your personal data, e.g. where we use your personal data for our legitimate interests unless there are compelling legitimate grounds for the processing to continue or the processing is required for the establishment, exercise or defence of legal claims
A more detailed explanation of this right under UK law is available here
Not to be subject to decisions without human involvement
The right not to be subject to a decision based solely on automated processing (including profiling) that produces legal effects concerning you or similarly significantly affects you
We do not make any such decisions based on data collected by our website
A more detailed explanation of this right under UK law is available here
The right to withdraw consents
If you have provided us with a consent to use your personal data you have a right to withdraw that consent easily at any time
You may withdraw consents by emailing, calling or writing to us using the details in the “How to contact us” section below.
Withdrawing a consent will not affect the lawfulness of our use of your personal data in reliance on that consent before it was withdrawn
For further information on each of those rights, including the circumstances in which they do and do not apply, please contact us (see ‘How to contact us’ below). You may also find it helpful to refer to the guidance from the UK’s Information Commissioner on your rights under the UK GDPR.
If you would like to exercise any of those rights, please email, call or write to us—see below: ‘How to contact us’. When contacting us please:
- provide enough information to identify yourself (e.g. your full name, address and customer or matter reference number) and any additional identity information we may reasonably request from you, and
- let us know which right(s) you want to exercise and the information to which your request relates.
10. Keeping your personal data secure
We have appropriate security measures to prevent personal data from being accidentally lost, or used or accessed unlawfully. We limit access to your personal data to those who have a genuine need to access it.
We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.
11. How to complain
Please contact us if you have any queries or concerns about our use of your personal data (see below ‘How to contact us’). We hope we will be able to resolve any issues you may have.
You also have the right to lodge a complaint with the Information Commissioner in the UK.
The UK’s Information Commissioner may be contacted using the details at https://ico.org.uk/make-a-complaint or by telephone: 0303 123 1113.
12. Changes to this Privacy Notice
We may change this Privacy Notice from time to time—when we make significant changes we will take steps to inform you, for example via by including a prominent link to a description of those changes on our website for a reasonable period or by other means, such as email.
13. How to contact us
You can contact us by post, email or telephone if you have any questions about this Privacy Notice or the information we hold about you, to exercise a right under data protection law or to make a complaint.
Our contact details are:
By post: 1st Floor, Unit 27 Tileyard Road, London, N7 9AH
By email: privacy@ymobile.co.uk
By phone: 0800 208 8487
