Terms and Conditions Summary

 

Ymobile Network / Ymobile Services

Ymobile is provided by Y Corporation Limited, utilising the 3UK network and available to those aged 18 or over and resident in the United Kingdom. Plans include 5G as standard (for 5G enabled devices), 50GB data, unlimited calls and unlimited SMS and 1GB roaming data in selected destinations for £15 per 30 days on a rolling agreement.

 

Your minimum commitment

Your minimum commitment is 30 days from the date you purchase your Ymobile eSIM, following which it will automatically renew for successive 30-day periods until such time as you cancel.

 

Annual Price Increase

The Charge for your 30 day Plan will be subject to an annual increase equivalent to the rate of CPI + 5%. The increase will take effect in July the following year from when you take out your Ymobile plan. This means the price of a Ymobile plan taken out in June 2024 will increase from £15 per 30 days to £15.76 per 30 days in July 2025.

 

Other Changes

We may make other changes to these Terms and Conditions from time to time and will contact you to let you know of those you need to be aware of.

 

Breaking this Agreement

Breaking this Agreement may result in us terminating this agreement and removing your access to the Ymobile network.

 

Ending this Agreement

You can change your mind and obtain a refund, less the days that you have used, within 14 days of purchasing your Ymobile plan or end this Agreement at any other time by contacting our Customer Support Team on support@ymobile.co.uk

 

Accessibility

If you require any document in an alternative format, please contact our Customer Support Team on support@ymobile.co.uk

 

Data Protection

Your personal information is protected in accordance with the UK GDPR and Data Protection Act 2018. Full information is contained within our Privacy Notice for the MobileApp

Terms and Conditions for using the Ymobile Services

 

1. These Terms may have changed since you last reviewed them
   1. For a list of changes and when they were made, see Terms and Conditions of Service

 

1. Who we are and where to find information about us and our services
   1. We are Y Corporation Limited, trading as "Ycorp", (company number 14232896), with its registered address at 1st Floor Unit 27 Tileyard Road, London, United Kingdom, N7 9AH. We are referred to as "we", "us" or "our" throughout these Terms.
   2. Where these Terms refer to "you" or "your" we mean you, our customer who uses the Ymobile Services.
   3. You can find further information about us and the Ymobile Services on our website, which can be accessed here: www.ymobile.co.uk We also confirm the key information to you after you order by email.

 

1. Other terms and conditions may apply to the Ymobile Service
   1. Other terms and conditions may apply to you when you use the Ymobile Services, including:
      1. the website and app terms and conditions of use which can be accessed here: Terms and Conditions of Use
      2. our Privacy Notice which details how we use your personal information, which can be accessed here: Privacy Notice for the Mobile App; and
      3. our cookies policy which details how we collect and store information about you, which can be accessed here: Cookie Policy.

 

1. About these Terms
   1. These Terms are personal to you and you cannot pass your rights or responsibilities to anyone else and you confirm that you:
      1. are a consumer customer (i.e. you are an individual acting for purposes that are wholly or mainly outside of your trade, business, craft or profession) and you are using the Ymobile Service and eSIM for your own personal use;
      2. are a resident in the UK;
      3. have a UK billing address;
      4. are at least 18 years of age.
   2. You must use our mobile app to sign up for the Ymobile Services which can be downloaded from the app store on your Device (provided that your Device is compatible in accordance with clause 6(c) of these Terms.

 

1. When these Terms and your Ymobile Plan start and end
   1. These Terms start when you have signed up for an eSIM. When signing up  for  one of our eSIMs, you will be asked to select the Ymobile Plan that you wish to purchase and provide your payment details to us. Your Ymobile Plan starts straight away once you have purchased an eSIM.
   2. Once you have downloaded the eSIM onto your Device and activated your Ymobile Plan, the eSIM will remain on your Device after credit has been used or your Ymobile Plan has expired. You may choose to remove the eSIM from your Device at any time via your Device settings, however we recommend that you do not do this until your Ymobile Plan has been fully consumed or has expired. Your download and activation of the eSIM may require a stable internet connection.
   3. All of our plans have an initial term of 30 days (the "Initial Term"). Following the Initial Term, your Ymobile Plan will automatically renew for successive 30-day periods each and payment will be taken in accordance with clause 5(d) below. The Initial Term and each 30-day period is the "Term". This contract starts when you have signed up for an eSIM, unless we notify you otherwise. You can cancel the Ymobile Services in accordance with clause 11 .
   4. We take payment from you when you have selected your Ymobile Plan via our mobile app. We require you to set up a direct debit to pay your Charges and you must continue to have a valid direct debit or other Recurring Payment Method in place. Please see our Price Guide for more information about the Recurring Payment Methods we accept.
   5. You are required to pay the Charges for each 30-day period in advance. This means that you will pay the Charges for your Ymobile Plan when you purchase an eSIM and, if you do not exercise your rights to cancel in accordance with these Terms, payment will be taken after the initial 30-day period for the following 30-day period. You will be prompted of this recurring payment when you sign up on our mobile app.

 

 

1. Your Ymobile phone number and eSIM Profile
   1. Once you have opened up your account with us via our mobile application, we will provide you with an eSIM Profile and a Ymobile phone number.
   2. We own each eSIM Profile, which remain our property at all times. We permit you to use the eSIM Profile to allow you to access the Ymobile Services during the Term.
   3. Each eSIM Profile can only be used in Devices which are authorised by us for connection to the Ymobile Network. Devices which are not authorised by us are available here. If you try to use the eSIM Profile in another device, it may damage the device and affect your usage (including the ability to make emergency calls).
   4. You can move your existing phone number to Ymobile. First, you need to ask your previous mobile network operator for your PAC, and then you will need to give your PAC to us. Once we have checked the details of your request, we will confirm the date when your phone number will be moved to the Ymobile Network. Guidance on our switching process is 
      available here.
   5. You can find further information about adding your eSIM to your 
      Device here.
   6. You can move your Ymobile phone number to another mobile network operator. You will need to ask us for your PAC. Once we have checked the details of your request, we will give you your PAC, which must be used within the time specified.
   7. We will always try to make the Ymobile Services available to you. However, there may be areas where you don't have access to all of the Ymobile Services or where coverage is otherwise limited or unavailable or network speeds are slower than expected. For more information about coverage 
      see here.

 

1. Charges and the changes we can make to Charges
   1. You must pay all of the Charges in connection with the Ymobile Services that are accessed using the eSIM Profile we supply to you. You must pay the 30 day Charge, whether or not your allowance of voice minutes, text messages and/or data are consumed by you or by another person, with or without your permission.
   2. Your 30 day Charge will be subject to an annual increase in accordance with CPI which is the Consumer Prices Index annual percentage change published by the Office for National Statistics in December each year ("CPI"), plus 5%. The annual increase will first appear on your July bill the following year from the start of your Ymobile Plan. For example, if you sign up to a Ymobile Plan in June 2024, the price increase will apply in July the following year (i.e. July 2025). An example of how this may affect you is set out in the Terms and Conditions Summary.

 

1. We pass on increases in VAT

 

If the rate of VAT changes between your order date and the date we supply the service, we adjust the rate of VAT that you pay, unless you have already paid in full before the change in the rate of VAT takes effect.

 

1. We're not responsible for delays outside our control

 

While we will aim to provide you with great quality services, due to the nature of mobile technology, there may be times when the Ymobile Services are not available and/or the quality is affected. If our supply of the Ymobile Services is impacted by an event outside our control, such as if you're outside of our coverage area or if we are carrying out maintenance work, we will contact you as soon as possible to let you know and do what we can to reduce the impact. If we do this, we may not compensate you for the impact, but you can contact our Customer Service Team: support@ymobile.co.uk to discuss your options.

 

1. You have a legal right to change your mind
   1. Your legal right to change your mind. You have 14 days after the date we confirm your order to change your mind about a purchase, but You lose the right to cancel any service, when it's been completed (and you must pay for any services provided up the time you cancel).
   2. How to let us know and what happens next. If you change your mind contact our Customer Service Team: support@ymobile.co.uk within 14 days from the start of the Initial Term. We will refund you as soon as possible and within 14 days of you telling us you've changed your mind. We refund you by the method you used for payment. We don't charge a fee for the refund.

 

1. You can end an on-going contract (find out how)
   1. We tell you when and how you can end an on-going contract with us (for example, for regular services) during the order process and we confirm this information to you in writing after we've accepted your order.
   2. You are required to pay for your Ymobile Plan in advance for each 30 day period and you agree to remain with us for that 30 day period ("Minimum Term"). You can opt to end the Ymobile Services at any time and your Ymobile Services will end following the Minimum Term. For example, if you notify us of your intention to end the Ymobile Services on 15th day of the relevant 30-day period, the Ymobile Services will end following the 30th day. No further payments will be taken from your account. You can end the Ymobile Services at any time during the relevant 30-day period through our mobile app. If you have any questions, please contact our Customer Service Team: support@ymobile.co.uk

 

1. You have rights if there is something wrong with your service
   1. If you think there is something wrong with the Ymobile Services, you must contact our Customer Service Team: support@ymobile.co.uk Your legal rights are summarised below. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.citizensadvice.org.uk. Remember too that you have several options for resolving disputes with us as set out in clause 20.

Summary of your key legal rights

The Consumer Rights Act 2015 says:

1. You can ask us to repeat or fix a service if it's not carried out with reasonable care and skill, or get some money back if we can't fix it.
2. If a price hasn't been agreed upfront, what you're asked to pay must be reasonable.
3. If a time hasn't been agreed upfront, it must be carried out within a reasonable time.

 

1. We can change the Ymobile Services and these Terms
   1. Changes we can always make. We can make certain changes to the Ymobile Services and these Terms, including:
      1. to reflect changes in relevant laws, regulatory requirements codes of practice or a court of competent jurisdiction;
      2. amending these Terms to include additional information or to clarify parts of these Terms;
      3. changing or removing any discounts which you were informed at the time of purchase would be changed or removed following the end of the Initial Term;
      4. to reflect changing technologies, obsolescence, new or different product features, changing content or the need to remove, replace or change content; and
      5. to make minor technical adjustments and improvements, for example to address a security threat.
   2. The above changes are changes that don't affect your use of the Ymobile Service. If you believe any changes which we have made in accordance with this clause 13 do affect your use of the Ymobile Service, you can contact our Customer Service Team: support@ymobile.co.uk 
   3. Changes we can only make if we give you notice and an option to cancel. Subject to clause 13(a), we can also make changes to the Ymobile Service and/or these Terms, but you have an option to cancel this contract if these changes are not:
      1. exclusively for your benefit;
      2. of a purely administrative nature and have no negative effect on you; or
      3. due to a change in law or regulation e.g. changes to VAT.
   4. We will notify you of such proposed change at least 30 days in advance of the proposed change taking place. If you have any questions, you can contact our Customer Service Team: support@ymobile.co.uk and you may end the contract before the change takes effect and receive a refund for any services you've paid for in advance, but not received.

 

1. We can suspend supply (and you have rights if we do)
   1. We can suspend the supply of a service. We may do this if:
      1. we reasonably believe that you have provided us with false or misleading details about yourself, or if we suspect fraud;
      2. if you use the Ymobile Services, the eSIM or phone number for fraudulent, criminal or illegal activity or in any way which breaches another person's rights, including copyright or other intellectual property rights;
      3. we believe your eSIM has been lost, stolen or is being used in a way not allowed by these Terms;
      4. if you have not paid Charges on time in accordance with these Terms;
      5. we are required to suspend your Ymobile Plan by the emergency or other governmental authorities;
      6. deal with technical problems or make minor technical changes;
      7. vii)update the service to reflect changes in relevant laws and regulatory requirements; or
      8. viii)make changes to the service (see clause 13 (We can change the Ymobile Services and these Terms).
   2. If we suspend or "freeze" any or all of your Ymobile Services, you will still be able to make emergency calls (unless we have suspended the Ymobile Services at the request of the emergency services) but you will be unable to do so if we cancel your Ymobile Plan.
   3. We will contact you in advance to tell you we are suspending supply of the Ymobile Services, unless the problem is urgent or an emergency. If we suspend the Ymobile Service we may adjust the Charges so you don't pay for the Ymobile Service while it is suspended. If we suspend supply, or tell you we're going to suspend supply, you can contact our Customer Service Team: support@ymobile.co.uk to discuss your options.

 

1. We can end our contract with you
   1. We can end our contract with you for the Ymobile Service if:
      1. you don't make any payment to us when it's due and you still don't make payment within 30 days of our reminding you that payment is due;
      2. immediately in the following situations:

• if we have the right to suspend the Ymobile Services on any grounds as set out in clause 14(a) and we believe that the grounds are serious and have not been, or are unlikely to be, rectified;
• if your actions are jeopardising the operation of the Ymobile Network or are of an unacceptable nature (including your breaches of the terms and conditions set out in clause 3); or
• in the event of your bankruptcy.

 

1. For any of the above situations, you will have to pay us all the Charges that you owe up until we disconnect you from the Ymobile Service covered by your Ymobile Plan.

 

1. Effect of these Terms ending
   1. If these Terms end, we will close your account and disconnect you and you won't be able to use the Ymobile Services or make emergency calls. We also reserve the right to re-allocate your mobile phone number to another customer in the event we end your contract in accordance with these Terms or if you delete your mobile number through our mobile app. In the event we suspend the Ymobile Services due to late or non-payment of Charges, you must notify us within 30 days following such suspension if you wish to move your mobile phone number to another service provider in accordance with clause 6(f). If you do not contact us, you will lose this number.

 

1. Your obligations and how you may use the Ymobile Services
   1. You may only use the Ymobile Services as set out in these Terms and for your own personal use. This means you must not resell or commercially exploit any of the Ymobile Services or our content.
   2. You must not use the Ymobile Services, eSIM, eSIM Profile or the Ymobile phone number:
      1. for fraudulent, criminal or illegal activity or in any way which breaches another person's rights, including copyright or other intellectual property rights;
      2. to copy, store, modify, publish or distribute Ymobile Services or content, except where we have given you permission;
      3. to download, send or upload content of an excessive size, quantity or frequency. We will contact you if your use is excessive;
      4. in any way which harms or interferes with the Ymobile Network; or
      5. to use or provide to others any directory or details about our customers.
   3. You must always cooperate with us and follow our reasonable instructions to ensure the proper use and security of your account. This includes any instructions from us to update settings on your Device and any instructions regarding the Ymobile Plan.
   4. If you use the Ymobile Services from a country outside of the UK:
      1. your use of the Ymobile Services may be subject to laws and regulations that apply in that other country, and we're not responsible for your failure to comply with those laws or regulations;
      2. you will be roaming on another operator's network and you may not receive the same level of coverage that you receive on the Ymobile Network; and
      3. your use of the Ymobile Services is subject to the information contained in the Price Guide; and
      4. your use of the Ymobile Services whilst roaming may require you to update your device APN settings. Details on how to do this can be found here.
   5. You may only use the Ymobile Services in the EU and the selected destinations (excluding the UK) for periodic travel such as holidays or short breaks. Data usage outside of the UK is subject to a 1GB/30 day usage cap which is included within the 30 day Ymobile Plan as standard. This is a fixed cap and it cannot be exceeded. Additional roaming data, should you require it, can be purchased with a roaming pass and these passes are limited to 1GB/day. It is not possible to purchase multiple roaming passes for use on the same day. Details on the cost of a roaming pass can be
      found here.
   6. If you use your Ymobile Plan outside of the UK for 63 or more days in any four-month period and you are unable to demonstrate a prevailing presence in the UK, this may be deemed an unfair use (at our discretion) of your Ymobile Plan and this may result in a suspension or cancellation of your Ymobile Plan.

 

1. We don't compensate you for all losses caused by us or the Ymobile Services
   1. We're responsible for losses you suffer that are caused by us breaking this contract unless the loss is:
      1. Unexpected. It was not obvious that it would happen and nothing you said to us before we accepted your order meant we should have expected it (so, in the law, the loss was unforeseeable).
      2. Caused by a delaying event outside our control. As long as we have taken the steps set out in clause 9.
      3. Avoidable. Something you could have avoided by taking reasonable action, including following our reasonable instructions for use.
      4. A business loss. It relates to your use of a product for the purposes of your trade, business, craft or profession.

 

1. We use your personal data as set out in our Privacy Notice

How we use any personal data you give us is set out in our Privacy Notice for the Mobile App.

 

1. You have several options for resolving disputes with us
   1. Our complaints policy. Our Customer Service Team: support@ymobile.co.uk will do their best to resolve any problems you have with us or our services as per our Complaints policy
   2. If we are unable to resolve your complaint, you may, depending on the nature of your complaint, be entitled to ask the Communications Ombudsman to consider your complaint for you. Their website address is: https://www.commsombudsman.org.
   3. You can go to court. These Terms are governed by English law and wherever you live you can bring claims against us in the English courts. If you live in Wales, Scotland or Northern Ireland, you can also bring claims against us in the courts of the country you live in. We can claim against you in the courts of the country you live in.

 

1. Other important terms apply to our contract
   1. We can transfer our contract with you, so that a different organisation is responsible for supplying your service. We'll contact you to let you know if we plan to do this. If you're unhappy with the transfer you can contact our Customer Service Team: support@ymobile.co.uk to end the contract within 30 days of us telling you about it and we will refund you any payments you've made in advance for services not provided.
   2. Nobody else has any rights under this contract. This contract is between you and us. Nobody else can enforce it and neither of us will need to ask anybody else to sign-off on ending or changing it.
   3. If a court invalidates some of this contract, the rest of it will still apply. If a court or other authority decides that some of these Terms are unlawful, the rest will continue to apply.
   4. Even if we delay in enforcing this contract, we can still enforce it later. We might not immediately chase you for not doing something (like paying) or for doing something you're not allowed to, but that doesn’t mean we can't do it later.

 

1. 22) Definitions

"Annual Price Change" means an increase to the Monthly Charges as described in clause 7(b);

"Charges" means the charges payable to us for access to, and use of, Ymobile Services as set out in the Price Guide. These Charges may cover (but are not limited to) fixed periodic charges, including your Monthly Charge, usage charges (for example, charges outside of your allowance), account administration fees, and any costs incurred in collecting outstanding sums from you;

"Device" means the mobile phone that you use to access the Ymobile Services using your eSIM Profile;

"eSIM" means a chip embedded in your Device to which an eSIM Profile can be downloaded;

"eSIM Profile" contains your Ymobile phone number and enables you to access Ymobile Services;

"eSIM QR Code" a QR or activation code which allows us to install and activate an eSIM Profile on the eSIM in your Device;

"30 day Charge" means the 30 day recurring charge payable by you for the Ymobile Plan (as set out in the Price Guide), including any Annual Price Change;

"PAC" a Porting Authorisation Code;

"Price Guide" means the document that sets out the Ymobile Plans and which is made available to you and which sets out current Charges and relevant terms (including Minimum Term and payment commitments). This can be viewed here.

"Recurring Payment Method" means an automated payment, pre-authorised by you, such as by direct debit or a recurring credit or debit card payment, details of which are available in our Price Guide;

"Terms" means these terms and conditions;

"Ymobile Network" means the public telecommunications network owned, operated or used by us;

"Ymobile Plan" means the eSIM plan selected by you on our website or mobile app and as further described in the Price Guide;

"Ymobile Services" means the services offered by us, including, but not limited to, call services, internet access, messaging services and additional services which we have agreed to provide to you under these Terms.